Shipping & Returns

Package shipping

Shipping costs include handling and packaging costs, as well as postal expenses. The handling costs have a fixed price, while the transport costs may vary according to the total weight of the package. We advise you to group all your items in one order. We can not combine two different orders, and the shipping costs will be applied for each one individually. We are not responsible for any damages that your package may suffer after shipment, but we do our best to protect all fragile items.

The boxes are large and your items will be well protected.

Shipping costs

The shipments are made during working hours, from Monday to Friday no shipments are processed on weekends or national holidays.

Items in your cart

In order to know the exact amount of shipping costs, before placing the order you must add to your cart the items you want, select destination and check the shipping costs according to weight and volume. Before making the purchase, your shipping costs will be calculated automatically based on the products you have in the basket and according to the selected transport agency. The information will always be provided prior to making the payment.

Delays arising from delays in logistics agencies outside Senxualfun are the responsibility of the company that provides the logistics service.

RETURNS POLICY

What is the deadline to make a return?

15 calendar days from the delivery for products that you have received and do not want it.

2 years for products that do not work and you need the guarantee (See Paragraph guarantees)

Who pays the shipping costs when making a return?

If the product is change or return because you do not like or decline your purchase, the shipping costs must be paid by you.

If the product is damaged and you want the guarantee, the costs are borne by Senxualfun, within 15 days of the original delivery. If you have exceeded this deadline the charges are paid by you.

How long does it take to return the money?

Since we receive the package of your return, maximum 10 business days.

How do I get my money back?

The return will be generated through the same method that the customer has used to purchase the product.

Is there an item that I can not return?

Yes, some products can not be returned, these are personal hygiene products including Lingerie items, we accept returns as long as the hygiene of the products has not been altered and they maintain the same conditions in which they were sent, if the product has been unsealed or has symptoms of having been tampered with, we will not accept the return. We always guarantee that the hygiene chain remains intact.

How do I process the return?

To process fill out the RMA form, (Return Merchandise Authorization), in the contact section, writing to Senxualfun after-sales.

It is necessary that the product has not been used and keep its seal or original packaging intact. Packages in which any type of sticker, adhesive or similar paper has been glued by the buyer will not be accepted.

 

WARRANTY; All the products that we offer site Senxualfun.com have a guarantee of 2 years from the invoice date (Certain brands reduce the guarantee to 1 year by specifying it in the technical data sheet of the product). This warranty does not cover damage caused by improper use or normal wear of the products.

The manipulation or variation of any product (wiring, soldering, opening base plates etc ..) will automatically void the warranty.

Under no circumstances will the guarantees cover the return of gifts or gifts.

The deadline to claim damages caused by transportation is 15 calendar days from delivery.

In the case of Products with APP; The data that you have stored on any device is not covered by the product warranty.

It is always convenient to keep a backup copy of your documents, images and videos.

After 15 days from the delivery, the transport expenses derived from a return in guarantee, as well as the new shipment will be assumed by the customer.

To proceed with the guarantee, it will be necessary to send the product with its original packaging.